← Back to Home

Frequently Asked Questions

General Questions

What is Digital Bookstore?

Digital Bookstore is a creative platform where writers can publish books for free, and readers can purchase and review them. Our community is built around creativity — not communication — ensuring a safe, focused environment for everyone.

Who can use the platform?

Anyone can browse and purchase books. However, you must be 18+ to become a creator. This is required because creators are paid, and we must comply with laws preventing payments to minors. Age verification is handled through a secure third‑party identification system.

Is it free to join?

Yes — completely free. Readers only pay for the books they purchase. Creators pay nothing: publishing, writing tools, storage, and uploading are all free.

Purchasing & Reading

How do I purchase books?

Simply visit the homepage, choose a book, add it to your cart, and check out using our secure PayPal‑powered payment system.

Where do my purchased books go?

Your books appear instantly in My Library, accessible from your dashboard or the dropdown menu under your username.

What payment methods are supported?

We currently support debit/credit card and PayPal. Apple Pay and Google Pay are not supported as of 12 January 2026.

Creators

How do I become a creator?

If you're not already a creator, your dashboard will show an option to apply. After completing age verification, your application will be reviewed by our moderation team.

How do I upload a book?

After becoming a creator, log out and back in to refresh your account. Your dropdown menu will then include an Upload Book option. Make sure to fill out all required fields and upload a thumbnail.

How are earnings calculated?

Creators receive the exact amount they set when uploading their book. Readers see a full breakdown of book price and platform fees during checkout.

How long does approval take?

Most books are reviewed within 24 hours, depending on queue size and whether artwork or age ratings need adjustments.

Privacy & Security

Do you track users?

No. We do not track personal activity or browsing habits. A non‑identifiable device ID is stored for analytics, but it cannot be linked to you personally.

What analytics do you collect?

We collect book reviews, website visits, and purchase statistics. This helps readers discover popular books and helps creators understand their audience.

Do you use cookies?

Yes — but only essential cookies. A single session cookie is created when you sign in to keep your account active. We do not use analytics, advertising, or third‑party tracking cookies.

Feedback & Updates

How do I submit feedback?

Visit the Contact page in the footer. You can submit complaints, suggestions, or update ideas. Your username will appear on the submission.

Will I be contacted?

No. Digital Bookstore is intentionally non‑communicative to protect users — especially minors. Feedback is reviewed privately by the moderation team.

How do updates get approved?

Updates are reviewed and tested in an offline simulation environment before being deployed. Some updates may cause up to one hour of downtime.

Where can I see upcoming updates?

Visit the Updates page in the footer. Scheduled updates appear there, and a red banner will show if an update is upcoming.

Troubleshooting

Why can’t I log in?

You may be banned for violating platform rules. If banned, no refunds are issued and all account data is permanently removed. If not banned, login issues may be caused by an ongoing update.

Why isn’t my book showing?

Books only appear after moderator approval. If more than 24 hours have passed, submit a complaint through the feedback system.

Who do I contact for help?

Although communication is restricted, you may receive automated messages in your Mailbox for account‑specific issues. These messages are one‑way and used only when necessary.